Return Policy

This policy applies to all purchases, subscriptions, and in-product payments made to Zordant (Sole Proprietorship) across its products, including Jyotina. Our products are digital services delivered electronically; no physical goods are sold or shipped.

Because nothing physical is delivered, there is nothing to send back — physical returns and exchanges do not apply to Zordant purchases. Where a purchase goes wrong, the remedy is re-delivery of the service or a refund, as set out in ourRefund & Cancellation Policy.

We will re-deliver the service or refund the payment when:

• You were charged more than once for the same order.
• The amount was debited but the purchase, credits, or subscription was not activated within 48 hours.
• The amount debited exceeds the price displayed at checkout.
• A verified technical failure on our side prevented you from using the paid service and could not be resolved.

Full eligibility conditions, exclusions, and timelines are in theRefund & Cancellation Policy.

Email hello@zordant.com from your registered email address within 7 days of the transaction, with your transaction or order ID, the date and amount of the payment, and a short description of the issue. We acknowledge requests within 2 business days and communicate a decision within 5 business days of receiving complete information.