Refund & Cancellation Policy

This policy applies to all purchases, subscriptions, and in-product payments made to Zordant (Sole Proprietorship) across its products, including Jyotina. Our products are digital services delivered electronically; no physical goods are shipped.

All payments are processed through payment gateways authorised by the Reserve Bank of India. Zordant does not store card numbers, CVV, or UPI credentials. Approved refunds are always returned to the original payment method through the same gateway; we cannot refund to a different account, card, or wallet.

A refund will be issued in the following cases:

• Duplicate payment. You were charged more than once for the same order. The duplicate amount is refunded in full.
• Payment debited, service not delivered. The amount was captured but the purchase, credits, or subscription was not activated within 48 hours.
• Incorrect amount charged. The amount debited exceeds the price displayed at checkout. The difference is refunded.
• Cancellation before delivery. A paid feature cancelled before it has been generated or accessed.
• Verified technical failure. A defect on our side prevented you from using the paid service and could not be resolved.

Refund requests must be raised within 7 days of the transaction date.

• Digital content that has already been generated, delivered, or consumed.
• Dissatisfaction with the interpretation, prediction, or guidance produced by an AI feature, as such content is provided for informational and entertainment purposes.
• Subscription periods already elapsed, or partially used billing cycles.
• Requests raised after 7 days from the transaction date.
• Transactions found to be fraudulent or in breach of our Terms of Service.

Email hello@zordant.com from your registered email address with:

• Transaction or order ID
• Date and amount of the payment
• Payment method used
• Reason for the request, with a screenshot where relevant

We acknowledge requests within 2 business days and communicate a decision within 5 business days of receiving complete information.

Approved refunds are initiated to the original payment method within 5 to 7 business days. The time for the credit to appear in your account depends on your bank or card issuer and typically adds a further 3 to 5 business days. Gateway fees, where non-recoverable, may be deducted only when explicitly stated at the time of approval.

You may cancel a subscription at any time from your account settings, or by emailing hello@zordant.com. Cancellation stops future renewals; access continues until the end of the current billing period. Elapsed or partially used billing periods are not refunded. Cancel at least 24 hours before the renewal date to avoid being charged for the next cycle.

If a payment fails but an amount is debited, it is usually auto-reversed by the gateway or bank within 5 to 7 business days without any action from you. If it is not, contact us with the transaction reference and we will pursue it with the gateway. Please contact us before raising a chargeback, so we can resolve the issue directly.